Privacy
Privacy Policy
Last updated: November 20, 2025
1. Overview
Cratezy takes your privacy seriously. This policy describes what information we collect, how we use it, and your rights.
2. Information We Collect
- Account information: name, email, phone, billing address
- Booking details: pickup and delivery addresses, items moved, schedule preferences
- Payment information: securely tokenized via Stripe (we never store full card numbers)
- Usage data: pages visited, features used, in-app activity for service improvement
- Location data (drivers only, while active): GPS coordinates for live tracking
3. How We Use Your Information
- Provide and improve our crate rental and on-demand pickup services
- Process bookings, payments, and deliveries
- Send service updates, receipts, and customer support communications
- Personalize your experience and improve our platform
- Comply with legal obligations
5. Data Security
We use industry-standard encryption (TLS in transit, encryption at rest) and security practices to protect your data. Our payment processing partner Stripe is PCI-DSS compliant. While no system is 100% secure, we work hard to keep your information safe.
6. Your Rights
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing communications (transactional emails are required for service)
- Export your data in a portable format
8. Children's Privacy
Cratezy is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email or an in-app notice. Continued use of our services after changes constitutes acceptance.
Contact
Questions? Email support@cratezy.ai or call (469) 466-1380. See the Contact page for our support hours.